Terms and Conditions – Soni Cooling Zone

Effective Date: March 13, 2024

Last Updated: March 2020

Welcome to Soni Cooling Zone. These Terms and Conditions outline the rules and regulations for using our services, website, and products. By accessing or using our services, you agree to comply with these terms. If you do not agree, please refrain from using our services.

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1. Definitions

"Company," "We," "Us," "Our" refers to Soni Cooling Zone, including its website and service providers.

"Customer," "User," "You" refers to any individual or business engaging with our services.

"Services" refers to AC installation, repair, maintenance, and other related services.

"Website" refers to our official site, which provides information about our services.

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2. Scope of Services

Soni Cooling Zone provides professional air conditioning services, including:

✔ AC Installation – Setup of new AC units for homes and businesses.

✔ AC Repair & Maintenance – Servicing of Split and Window ACs.

✔ AC Cleaning – Jet pump cleaning and filter replacement.

✔ AC Gas Top-Up – Refilling refrigerant for efficient cooling.

✔ AC Buying & Selling – Trade-in and sales of old AC units.

Note: Service availability depends on your location and technician availability.

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3. Eligibility for Our Services

To use our services, you must:

✔ Be 18 years or older.

✔ Provide accurate contact details.

✔ Use our services for legitimate purposes only.

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4. Pricing & Payments

Prices may change without prior notice.

Payments can be made via cash, UPI, bank transfer, or card.

Any pending payments must be cleared before service completion.

We do not store customer payment details.

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5. Booking & Cancellation Policy

5.1 Booking Process

✔ Customers can book via phone, WhatsApp, or website inquiries.

✔ Confirmations are sent via call, SMS, or email.

5.2 Cancellations & Rescheduling

✔ Cancellations should be made at least 12 hours before service.

✔ Late cancellations may be subject to a cancellation fee.

✔ Rescheduling is subject to technician availability.

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6. Warranty & Service Guarantee

We offer a limited service warranty for select repairs.

Warranty does not cover damages from improper use, power issues, or third-party interference.

If an issue persists, we will recheck the unit within the warranty period.

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7. Customer Responsibilities

To ensure smooth service, customers must:

✔ Provide clear access to the AC unit.

✔ Inform us about previous AC-related issues.

✔ Ensure the power supply is stable.

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8. Limitations of Liability

Soni Cooling Zone is not responsible for damages due to improper use.

We are not liable for unexpected AC failures post-service unless covered under warranty.

We do not take responsibility for power fluctuations affecting AC performance.

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9. Privacy Policy

✔ Customer data is kept confidential and used only for service purposes.

✔ We do not share personal data with third parties.

✔ Customer details may be used for service updates, offers, and feedback requests.

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10. Intellectual Property Rights

✔ All website content, including text, images, and branding, is the property of Soni Cooling Zone.

✔ No part of our website may be copied or used without written permission.

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11. Prohibited Activities

Customers must not engage in the following:

❌ Misuse or tampering with AC units after service.

❌ Delay or refuse payment after availing of our services.

❌ Posting false or misleading reviews.

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12. Governing Law & Dispute Resolution

These terms are governed by Indian law.

Disputes will be handled in courts located in Pimpri Chinchwad, Maharashtra.

Customers should try to resolve disputes amicably before legal action.

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13. Amendments to Terms & Conditions

✔ We reserve the right to modify these terms at any time.

✔ Customers will be notified of significant changes via email or website updates.

✔ We may change these Terms and Conditions at any time.

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14. Contact Information

For questions related to our terms and services, contact us:

📧 Email: sonicoolingzone@gmail.com

📞 Phone: +91 9356922671

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.